Designing Arvato’s account-based program
Arvato Financial Solutions, a global provider of payment and credit management solutions, sought to launch a formal key account program following an organizational restructure.
We aligned stakeholders to understand current sales practices and crafted a vision for the Key Account Management (KAM) program office. We distilled Arvato's KAM strategy and created an implementation roadmap for success.
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Roadmap
for sustained client success
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Toolkit
Key client toolkit to execute consistently
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Key accounts mapped and established program office
Additionally, we developed a KAM toolkit for teams to implement key account management practices within 'diamond' accounts, fostering cross-functional collaboration to drive growth.
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