Taking reputation insight to action in high value client accounts at Unisys

  • 5 min
  • 07 Jun 2024

We work with Unisys to take insight from clients and turn it into action, to help drive loyalty and growth across their key clients. 

  • 80

    Stakeholders engaged and enabled

  • 200%

    Improvement in reputation scores across most valuable clients 

  • 100

    Client case studies developed

We designed and implemented a key account CSAT survey, to identify top account decision makers, influencers, and users. We present the results twice a year for continuous improvement. 

We enable behavior change through emphasizing the behaviors, recognizing star performers, and helping Unisys implement closed loop action plans.

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