How to deliver platinum client experiences
Capital Group's Head of Marketing and Client Experience, James Cardew, discusses the do's and don'ts of building a platinum client experience
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Actionable Insights
Alisha Lyndon
May 24, 2022
Trends aren’t an indicator of what you should be doing, but what you shouldn’t be doing – if you want to make an impact, that is.
Trends aren’t an indicator of what you should be doing, but what you shouldn’t be doing – if you want to make an impact, that is. Brian Macreadie, Head of Marketing at International law firm Addleshaw Goddard discusses the importance of getting the basics right in a saturated market, building trust, and finding a “distinctive” approach to accelerate growth – and, not forgetting your sense of humor.
Capital Group's Head of Marketing and Client Experience, James Cardew, discusses the do's and don'ts of building a platinum client experience
Article
Momentum ITSMA's ABM Benchmarking Study revealed the critical areas that make an ABM leader stand out. Emotional intelligence (EQ) is a clear winner
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Mark Kurtz who leads partnerships between Microsoft and Adobe talks about how to build a partner program, some of the challenges involved along the way, and shared some key tips to get the best out of your partner ecosystem.
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