Launching solution portfolio into enterprise for leading telecoms company

Building momentum

A major telecommunications company sought to enhance its commercial performance and become more customer-centric in a rapidly evolving market. It aimed to leverage its extensive data and insights to drive growth and improve operational efficiency across diverse markets. The objective was to streamline processes, enhance customer engagement, and position the company as a leader in delivering innovate telecoms solutions.

Our engagement

We partnered with the company to develop and implement a strategic transformation initiative, focusing on optimizing commercial operations and enhancing customer experience through data-driven insights and innovative solutions. The strategy included:

• Conducting a detailed analysis of existing processes to identify opportunities to enhance operational efficiency.
• Developing a structured framework to leveraging data and insights for strategic decision-making and improved customer engagement.
• Implementing advanced analytics tools and technologies to streamline operations and enhance the customer experience.
• Facilitating workshops and training sessions to equip teams with the skills and knowledge to implement and sustain the transformation.

Key outcomes

The transformation initiative led to significant improvements in commercial performance and customer experience. By enhancing operational efficiency, the company achieved cost savings, enhanced service delivery, and improved customer satisfaction and engagement, positioning it as a leader in the telecoms industry. 

The company saw a marked increase in customer retention rates and a notable improvement in its Net Promotor Score (NPS), reflecting the transformations success in building deeper, lasting relationships.