Depending on your market and customer needs, a more in-depth approach may be required. Organisations that are confident of ABM practices may wish to implement a change in the go-to-market for the business. This means altering the way your sales and marketing teams operate for your prospects and customers.
Creating an account based or key account function, who help deliver for all your main accounts, nurtures alignment between marketing and sales. Bringing alignment between these teams can drive measurable returns in revenue growth and job satisfaction. Accenture show that building key account relationships helps improves profitability by up to 15%.[1]
Your marketing team become employees who service specific accounts across the organisation. Your ABM function in this scenario are the leaders of your marketing. Your brand, website, content, and other functions support this.
Your sales team understand that marketing is there to help them generate engagement and develop relationships with stakeholders. Sales realise this approach will be in service to them and the customer. Your sales lead and marketing lead become synonymous with each other.
This approach requires a champion to lead the organisation through a period of change management. It may require support from external consultants on the best way to implement for your organisation.
[1] Rethinking key account management, Accenture, 2019