Not only was it my first time in wine country (recommend), but it was also my first time at an event like this. I hesitate to call it a conference, because even though we had speakers, a screen, and a stage, the sessions were far more like conversations than they were presentations. The audience participation and real-time brainstorming truly brought the topics to life.
I cannot believe I am the only one who felt that they got more than they gave at MLF – here are some of the personal “Aha!” moments from our audience members, broadly categorized:
ABM Trends
• There is not one way or a perfect way to do ABM
• We need to continue ABM further into the buying cycle and post-sales for upsell and cross-sell opportunities
• ABM is agile, whereas product marketing is much more process-driven
• It’s time to think more about 1:few industry marketing
• This is the age of the account-based organization, not just marketing
• Martech is evolving into integrated, go-to-market platforms, which will define how to interact with customers across the organization – beyond sales and marketing
Skills and Mindset
• Marketing enablement is an area with a significant gap (many in attendance shared this “Aha!” moment)
• We need to formalize strategies to design and deliver marketing transformation
• Embrace change or you will not be here tomorrow
• Don’t worry if a ball drops; priorities rise to the top and sort themselves out
• To work with sales, marketing should stand strong and confident in their expertise
New Data Insights
• Research from the forthcoming Momentum ITSMA Customer Buying Index (CBX) shows that up to 40% of buyers are considering changing their providers
• Customers are more open-minded than two years ago because they want to move faster or are trying to simplify, which has different implications for the incumbent and new providers
• B2B buying committees are getting smaller, which means marketers need to go deeper rather than broader when engaging with customers and prospects
• We need to think more about how to build customer trust given that decision makers report having just a small number of trusted advisors
• 10% of what you present is retained, so you need to focus on effective, compelling content that connects