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As the first quarter of 2018 comes to a close, marketing leaders are ready to kick back, soak up the praise of sales and business leaders for a job well done, and leisurely ponder their next moves toward marketing transformation for global domination.
No? Well… maybe at least take the weekend with only a few hours of work each day? Ignore email for an hour to catch up on some reading you’ve tried to get to since January?
Whatever state you’re in these days, ITSMA is here to help with a wealth of fresh data, insight, and examples to help sharpen your strategy and accelerate impact. Ponder what’s next with our latest and greatest.
ITSMA Update identifies six specific areas of change for marketing transformation and introduces ITSMA’s Maturity Model for Marketing Transformation, with a tool and framework to help marketing leaders manage and guide transformational change throughout their organizations.
ITSMA webcast highlights research on how marketers are moving to a full lifecycle approach and showcases programs from SAP and Cisco to improve the customer experience after the sale, ensure customer adoption and value, and increase retention and lifetime value.
ITSMA Viewpoint with Cognizant’s Malcolm Frank, co-author of the book What To Do When Machines Do Everything, makes the case that AI will create a wealth of new work in marketing and throughout the economy that is better, more productive, and more satisfying.
ITSMA’s annual study provides a detailed look at the state of B2B services marketing, with data on services marketing budgets, budget allocations, and investment priorities, including increased focus on engagement and advocacy, ABM, and digital.
ITSMA webcast provides expert guidance on critical ABM questions, how to leverage different types of ABM, account selection and tiering, getting started, and learning from ABM leaders at companies including Juniper, DXC, Microsoft, SAP, KPMG, and Fujitsu.
ITSMA Case Study examines how IBM is transforming its marketing organization, including all 5,000 marketers worldwide, to embrace “the new work of marketing,” with process and structural changes to become more buyer, data, and outcome-focused.
Latest publications, including ITSMA's Marketing Transformation Maturity Model, viewpoint on AI and marketing, case study on IBM's new work of marketing...